Airport honored with its 11th Best Airport in North America title
Another top achievement was marked for the Indianapolis International Airport (IND) as it claimed the title again as Best Airport in North America – for 11 years straight. And airport officials are making it clear it’s their employees who are responsible for that amazing winning streak year over year – and they’re looking to recruit from a variety of professional fields to hold that top position among North American airports into the next decade.
“The Indy airport is more than just a place where aircraft take off and land – it’s very much like a city within a city,” said Indianapolis Airport Authority Executive Director Mario Rodriguez. “It takes a breadth of dedicated employees from across a broad spectrum of professional backgrounds – even beyond that of aviation – to deliver a world-class customer experience.”
The Best Airport in North America title is determined each year by Airports Council International-North America as part of its Airport Service Quality Awards, which recognizes the best airports for customer experience worldwide. The Best Airport designation is based on survey input from passengers on the day of their travel, giving the most complete picture of the passenger experience. Each airport is rated based on over 30 key performance indicators, such as ease of finding your way, check-in, shopping and dining offerings and cleanliness of overall facilities. The ASQ awards recognize the achievements of airports of different sizes and different regions of the world.
Tracy Guerrero, who serves as a program manager on the airport’s supplier diversity team, said it’s the variety of backgrounds and experiences IND employees bring to the table that make the airport work so well for the more than 8 million people who travel through it each year.
“It’s truly been a really great experience working with a team that values diversity,” said Guerrero. “The culture here intentionally strives to ensure that internally the leadership represents the community it serves, and externally works with vendors and partners that are diverse as well — while making an economic impact in our community.”
To join the team behind the Indy airport’s award-winning statusvisit IND.com/Careers.